Refund and Return Policy for HeaterViralTech

Effective Date: February 6, 2025

At HeaterViralTech, we aim to provide high-quality heating products that meet your needs. We understand that sometimes a product may not be exactly what you expected, and we are committed to ensuring your satisfaction. Please review our refund and return policy below for all the details on how we handle returns and refunds.

1. Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your purchase, we offer a 30-day return policy from the date you received the product. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The product must be in its original packaging with all accessories, manuals, and parts included.
  • You must provide a proof of purchase (receipt or order confirmation).

To initiate a return, please contact our customer service team at contact@heaterviraltech.com with your order number and the reason for your return. Once your return is approved, we will provide you with the return shipping instructions.

2. Refund Policy

If you are eligible for a return, we will process a refund to your original payment method. Refunds will be issued within 7-10 business days after we receive the returned item and confirm that it meets the requirements outlined above.

  • Original Shipping Fees: Shipping costs are non-refundable unless the return is due to a defective product or an error on our part.
  • Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is a result of our error, such as receiving a defective or wrong item.

3. Damaged or Defective Items

If your item arrives damaged or defective, we apologize for the inconvenience. Please contact us immediately at contact@heaterviraltech.com with photos of the damage or defect, and we will arrange for a replacement or refund at no additional cost to you.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, you will need to return the original product according to our return policy and place a new order for the desired item.

5. Non-Returnable Items

Certain items cannot be returned due to hygiene or safety reasons, including but not limited to:

  • Products that have been opened or used.
  • Items that are personalized or made-to-order.

Please ensure that you review the product description and specifications before making a purchase.

6. How to Return an Item

To return an item, please follow these steps:

  1. Contact our customer service at contact@heaterviraltech.com within 30 days of receiving your product.
  2. Provide your order number, the reason for the return, and any relevant photos (if applicable).
  3. We will provide you with return instructions and a shipping label (if applicable).
  4. Pack your item securely in its original packaging and ship it back to us.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at contact@heaterviraltech.com.

8. Changes to This Policy

We reserve the right to update this Refund and Return Policy at any time. Any changes will be posted on this page, with the updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

9. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

HeaterViralTech
Phone: (618) 377-0120
Email: contact@heaterviraltech.com
Address: 14 Woodcrest Dr, Bethalto, Illinois (IL), 62010

Thank you for choosing HeaterViralTech! We are committed to providing you with excellent service and support.